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Imperial Rooms is committed to selling only high-quality products but we understand there may be a time when you need to exchange or return something you’ve bought. We will willingly refund or offer an exchange within 30 days of purchase, provided you have proof of purchase and the product is unused and in its original packaging.
If the product you have received is damaged or faulty when delivered, please contact our Customer Services team on 02085077744 or email us on firstname.lastname@example.org where you will be notified of our returns procedure. You have up to 30 days from delivery to report if your items are faulty or damaged.
- Goods must be returned ‘AS SOLD’ in the original packaging complete ‘AS NEW’.
- Goods must be complete, unused, and in ‘AS NEW’ condition (eg if you have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in any way) and must be re-packaged as received.
- Any ‘FREE GIFTS’ with the products must also be returned.