My 2nd time purchasing this rug( because my dog was very poorly and ruined it beyond recognition😬🤣). I didn’t hesitate to reorder straight away, as it’s just so lovely and soft and easy to hoover. It looks v expensive, but such an amazing price. Highly recommend.
Dear Julie,
Thank you so much for your lovely message — we’re truly touched by your kind words!
We’re so sorry to hear about your poorly pup; that must have been such a difficult time. We're sending our warmest thoughts and gentle hugs your way. It means so much to us that, even in the midst of all that, you chose to come back and reorder with us. That trust and loyalty genuinely mean the world.
We're absolutely delighted to hear how much you’re enjoying your beautiful cream shaggy rug. Knowing that it brings both comfort and elegance to your space — while being practical, too — is exactly what we strive for.
Thank you again for your heartfelt recommendation. If there’s ever anything else we can do for you, please don’t hesitate to get in touch. We’re always here to help.
Wishing you and your furry friend all the very best,
Warm regards,
The Imperial Rooms Team
Apart from being the wrong colour it’s goof quality, just doesn’t go in my lounge.
Dear Jill,
Thank you so much for reaching out. We’re truly sorry to hear that the colour wasn’t what you expected. We completely understand how important it is for a piece to complement your space, and we’re disappointed to hear it didn’t work out for your lounge — even though the quality met your expectations.
To help us look into this further and offer the best support, would you mind sharing a photo of the blanket you received? This will help us better understand the issue and find the right way forward for you.
We’re always here to help and want to ensure you’re happy with your experience. Thank you again for giving us the opportunity to make things right.
Warmest regards,
Over the moon with the price and quality of these curtains. Delivered quickly and a fraction of the price of curtains elsewhere, and they are fantastic quality.
Covers are of good quality and fit my chairs perfectly
Delivery was quick and parcel arrived in excellent condition.
Disappointed. Despite checking measurements of mattress before ordering including depth did not fit Kingsize bed at all. Unable to return as I had discarded packing before I realised. Will not be buying again
Updated: following contact with customer service partial refund offered and accepted