Imperial Rooms sells high-quality products on; we also understand that sometimes you need to exchange or return the products you purchased in case of ill-fitting or accidentally delivered the wrong product. We will willingly accept returned products, refund & offer exchange within 30 days from the date of the purchase. Note that the products you want to be refunded or exchanged must be sealed, unused, & in their original packing.
In case you receive any damaged, wrong, or faulty product, please feel free to contact our Customer Services team on +44 20 8507 7744 or email us on firstname.lastname@example.org to get know about the refund or return process. You can report the faulty or damaged products within 30days of the delivery; any claim after that will not be accepted.
The claimed products must be returned in their original packing & in “AS NEW” condition. If you have unsealed the delivery box to view the products, it must in a way that the original packing stays in shape. Neither the packing nor the product should be damaged in order to claim the product refund/return successfully.
The “FREE GIFTS” must be returned with the products as well.
The expense of the returned or unwanted goods will be on your behalf & Imperial Rooms will not be responsible for the expense or risks associated. The return authorization takes up/ to 14 days from the date we receive returned products. The goods returned before the authorization will be returned to you at your expense.
- The products that meet the criteria & conditions while inspection by our Returns department to check for completeness and correct product return will be fully refunded.
- Products received in the original packing box & are unused with all the accessories & elements included in the re-sellable condition; the buyer will be refunded the full invoice amount less the cost of delivery.
- If we receive the products that are not in the condition to be sold again if they violate the above terms, the goods will be returned to you, and the cost of delivery charged to you.