Imperial rooms understands that sometimes you accidentally receive the wrong product that might not fit your interior; therefore, we willingly offer you the return or refund the products. In case you receive the damaged products, kindly feel free to contact our customer services team on +44 20 8507 7744 or email us at

Refund Rules 

All the gifts, along with the products you claim to return, must be returned as well. Also, note that the charges and risks associated with the product returning are up to you, and the Imperial rooms would not be responsible for them.  You can return the items in new and unused conditions within 30 days of the purchase date. If you want to cancel or return the order, you need to tell us within 14 days, beginning from the day you made the purchase or receive the goods. The products are passed from an authorization process as soon as we have received them to ensure that they meet our terms and conditions of the refund policies to initiate the next process. To claim the refund or return, The product is “as new” as they were purchased; if you receive the product that is in their original packaging or is still sealed, you will be refunded the full invoice amount less than the delivery cost. But in case we find the products that are not in resalable condition or violate the terms and conditions of our refund policy, you cannot claim the money back or exchange of the goods. Moreover, these products will be returned to you, and you will be responsible to pay the cost of delivery.